Refund policy


Returns & Exchanges

We carefully inspect and pack every piece. If something isn’t right, we’ll help.

Return window

 

  • Returns are accepted within 30 days of delivery.
  • Items must be unworn/unused, in original packaging, with any included cards/pouches.

How to start a return

  1. Email shopdaisypoppy@gmail.com with your order number and reason for return.
  2. If approved, we’ll reply with return instructions and the return address.
  3. Ship the item back within 7 days of approval.

Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Exchanges

 

Need a different style/length? Email us first. If approved, we’ll guide you through an exchange or a return + new purchase.

 

Non-returnable items

 

To keep things hygienic and fair, the following are final sale:

  • Earrings
  • Personalized / custom pieces (e.g., engraving, birth flower/month customizations)
  • Sale items
  • Digital gift cards

 

Damaged or incorrect items

 

Please inspect your order on arrival. If anything is damaged or you received the wrong item, email shopdaisypoppy@gmail.com within 3 days of delivery with photos. We’ll make it right.

 

Refunds

 

Once your return is received and inspected, we’ll email you the status.

  • If approved, a refund to your original payment method will be issued within 5–10 business days.
  • Banks/credit cards can take additional time to post refunds.
  • If it’s been more than 15 business days since your approval email, contact us.